RAL – Alternative Dispute Resolution
In compliance with Law no. 144/2015, we would like to inform our esteemed consumers that we have entered into a consumer arbitration agreement in the form of full membership and that, in the event of a dispute, we have alternative means of resolving disputes, namely the CIAB – Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court) with addresses at:
- Avenida Rocha Paris, nº 103 – 4900-394 Viana do Castelo; Tef. 258 809 335 | ciab.viana@cm-viana-castelo.pt
- Rua D. Afonso Henriques, nº1 – 4700-030 Braga; Tef. 253 617 604 | geral@ciab.pt
or via the website at www.ciab.pt.
RLL – Online Dispute Resolution
In compliance with the law of the European Commission, through Regulation (EU) no. No. 524/2013 of the european parliament and of the council of May 21, 2013, facilitated by the rll platform for alternative dispute resolution between consumers and traders concerning online sales or service contracts, we provide access to the european commission’s website via the following link:
https://ec.europa.eu/consumers/odr/main/?event=main.home2.show&lng=EN
