Privacy Policy of the Quercia Group

Scope of application and responsibility

The QUERCIA GROUP is made up of several companies that provide services in different business areas, namely accounting and consultancy, training, condominium management, cleaning, insurance mediation, social services (home support and day centres), sports medicine, occupational health and safety, food safety, pest control, fire extinguisher maintenance, fire safety) and is committed to protecting the privacy of the personal data it collects in the various areas of its activity.

With the entry into force of the General Data Protection Regulation (EU) on 25 May 2018, QUERCIA GROUP is commitment in this regard will be accentuated.

The QUERCIA GROUP is not responsible for, and makes no guarantees regarding, other websites that may be accessed via hyperlinks on the QUERCIA GROUP website and the websites of the GROUP’S COMPANIES. In addition, it is up to the user to take precautions and ensure that the information they remove does not contain harmful characteristics.

The QUERCIA GROUP Privacy Policy describes the relevant points about what data is collected, for what purposes, how you can consult it, among others.

Data Collection

Your data will be collected, processed and stored by each of the companies that make up the QUERCIA GROUP, which has its head office at Rua João Martins Viana, Bloco C, n.º 105, 4900-746 Viana do Castelo. The GROUP’S COMPANIES are:

Quercia III Mediação de Seguros Lda. (NIPC 506057852),
Quercia II Lda. (NIPC 509597394),
Cond´Amorosa II S.A. (NIPC 513902693),
Páginas da Vida, Lda. (NIPC 508352452),
Gilbertos Unipessoal Lda. (NIPC 500956820)
Quercia IV Limpezas, Lda. (NIPC 514901969)

The collection of your data, including personal data, takes place during interactions with the QUERCIA GROUP, through the GROUP’S COMPANIES, using various channels (in person, on the web pages (computer and mobile versions), in the call centre, on social networks (facebook, linkedin, instagram) and when using our WIFI-FREE network), namely at:

Commercial process
General enquiries
Request for specific information on services provided
Downloading documentation
Satisfaction surveys
Recruitment or spontaneous application processes
Audit procedures
Training programmes

In any case, and where applicable, we will give you the option to refuse the use of your data for the purpose of sending messages or promotional campaigns.

Depending on the nature of the interaction and only when necessary, the QUERCIA GROUP, through the GROUP COMPANIES, may request certain personal data, such as: name, email address, address/location, telephone number, identification document/tax identification number, date of birth, gender, nationality, academic qualifications, professional status and/or bank/payment details.

Treatment and use

The QUERCIA GROUP, through the GROUP COMPANIES, collects and processes your strictly necessary data, which is only requested when related to the purpose in question, in accordance with your consent and for legitimate purposes, such as:

Realisation of the contracted service, service management and invoicing (if applicable) (without the requested data it will not be possible to realise the service);

Personal data and data relating to the service will be kept in our files for as long as necessary;
The data relating to the invoicing of the service will be kept in our files for as long as necessary to fulfil the legal and tax obligations applicable to the services carried out (10 years). You may, if you consider it necessary, exercise the following rights in relation to this data processing:
- Of access, to know what data we keep and process.
- Rectification, if you believe that the data is not correct or has changed (e.g. your data has changed).
  changed (e.g. your contact details).
  To provide an adequate and targeted response to requests for information/proposals;
Communicate better with you, on relevant matters and only as often as necessary, according to the characterisation of your
according to the characterisation of your data and preferences;
To fulfil business purposes, namely statistical data to improve the performance of the various services provided;
To fulfil the requirements of the accrediting bodies, on which the validity of the certificates for some of the services provided depends, namely training actions;
Invoicing services/products.

Whenever there is no specific legal obligation, personal data is processed by the QUERCIA GROUP through the GROUP COMPANIES only for the period of time necessary to fulfil the defined purpose.
The retention periods of your data may change significantly when they are for archiving purposes in the public interest, historical, scientific or statistical reasons, and the QUERCIA GROUP, through the GROUP COMPANIES, undertakes to provide the appropriate conservation and security measures.

Data Sharing

The QUERCIA GROUP, through the GROUP COMPANIES, may communicate your personal data to third parties, guaranteeing that they process said personal data solely and exclusively for the fulfilment of the purposes indicated.

Where applicable, we will share your information with:
a) QUERCIA GROUP companies, for marketing communication purposes;
b) Regulatory entities, for the purpose of verifying the conformity of the activities provided by the QUERCIA GROUP, through the GROUP COMPANIES;
c) Entities with which the QUERCIA GROUP, through the GROUP COMPANIES, has an operational partnership, for the purpose of carrying out the activities included therein.

The processing of user data may be carried out by a suitable service provider contracted by the QUERCIA GROUP, through the GROUP COMPANIES. Said service provider will exclusively process the data for the purposes established by GRUPO QUERCIA, through the GROUP COMPANIES and in compliance with the instructions issued by the latter, strictly complying with the legal regulations on personal data protection, information security and other applicable regulations.

Data Protection Rights

You can exercise your rights under the General Data Protection Regulation at any time, such as accessing, rectifying, limiting or deleting your personal data.

If the use of your personal data is based on consent, you have the right to withdraw it, without jeopardising the validity of the data processing carried out up to that point.

If you make any kind of request in relation to your data, you may be asked for proof of identification, for security and protection reasons, for the data subject themselves.

GRUPO QUERCIA has appointed a Data Protection Officer, who can be contacted via email at privacidade@quercia.pt.

Quality service

In order to fulfil our commitment to customer quality, we occasionally carry out a survey to assess satisfaction with the services provided to our customers and users, so that we can improve our services.

These surveys are carried out electronically (e-mail) or on paper and do not collect any personal data additional to that which you have previously provided us with. The personal data relating to this processing will be kept for this purpose for 12 months.

You may, if you consider it necessary, exercise the following rights in relation to this data processing:

Opposition and restriction, so that personal data is not processed – provided the request is made – for the purpose of providing a quality service.
Rectification, if you believe that the data is not correct or has changed.

Information about services

In order to keep you informed about the services provided and occasional promotional campaigns, we need to process your personal data.

You will be offered the opportunity to unsubscribe from each communication.

Before sending you any type of informative communication about services and promotions, your explicit consent will be requested. This request for consent will be renewed annually.

If we do not receive your approval for this renewal within 6 months, we will delete your personal data in connection with this type of data processing.

On the other hand, in each communication sent you will have the opportunity to unsubscribe from receiving future communications; you can also exercise your rights regarding the processing of personal data at any time.

Opposition and restriction, so that personal data is not processed – provided the request is made – for the purpose of the information service.
Rectification, if you believe that the data is inaccurate or has changed.
Deletion, if you do not have or have not had a business relationship that requires you to keep your contact details.
Deletion or forgetting if you withdraw your consent to this type of processing.

Personal data security

We use a set of appropriate security technologies and procedures to protect your Personal Data from unauthorized access, use or disclosure, access control and monitoring of databases and information systems, through security policies aligned with best security practices. information security, which guarantees adequate auditing and monitoring, and accountability for access.

Changes to this privacy policy

This privacy policy will be constantly updated to reflect the comments received and whenever necessary. When we publish changes to this policy, we will simultaneously change the respective “update date”.
We recommend that you periodically consult our privacy policy to stay informed about how QUERCIA GROUP, through the GROUP COMPANIES, protects your Personal Data and stay up to date with the information and rights you have.

May 24, 2018